Support Packages

You want to make sure your IT infrastructure is up and running all the time, but you don't want to hire a technician ?

1. Basic On Demand

Central Service Tech support service for your network infrastructure provides a reactive, high-quality, fast and cost effective solution that gives you instant access to certified professionals when you need them.

This package includes IT services and IT support on demand. Simply purchase a block of 10 or more hours and we'll be at your service when you need us. The hours never expire, and are sold to you at a discounted hourly rate, which are utilized on a per minute basis. Basic On Demand works well for companies that will experience little or no interruption if their network goes down. If downtime is not an option, see Basic Monthly Services.


INCLUDES:

  • Helpdesk Support
  • Level 1 and 2 Remote and Onsite Support
  • Guaranteed service levels
  • Discounted Service Rates
  • No Expiry on Time Blocks
  • Remote Backup

2. Basic Monthly

When downtime is not an option, you want Basic Managed Services. This package includes all required IT and network management, support and service for a flat monthly fee. This program is designed to be a fully outsourced network IT solution, or to support your in-house IT Manager or technology management department. Each program is customized to your needs following a complimentary initial assessment.


INCLUDES:

  • Real-time network/service monitoring
  • Guaranteed service levels
  • Detailed documentation and procedures
  • Regular network audits
  • Regular security audits
  • OS and Application Patch Management
  • IT plan and budget
  • Contingency planning
  • 24/7 helpdesk support
  • Level 1 and 2 Onsite Support
  • Remote Backup
  • Quarterly Reviews with Dedicated Business Systems Analyst
  • Discounted Service Rates
  • Fixed Monthly Cost